There are a few variations of that error message for the different Outlook versions. However, for Outlook 2019 and 2016 users, the entire error message states: Here is all you should know about this error.

What causes The information store could not be opened error?

We have gathered from a user experience that a few things may trigger this error. At the top of this list of causes, we have the following:

Wrong settings – This plays a significant factor. Among the top causes are incorrect navigation settings. Compatibility – Some versions of Outlook should run in compatibility mode in some OS editions to prevent this error. Corrupted files – Some critical files will trigger the error message if not repaired.

With that said, let us discuss some variations and causes of the error.

Where and when does this error occur?

Here are some more related issues reported by our readers. Review the list and see if any of these cases apply to you. SPONSORED

Outlook 365/Office 365 The information store cannot be opened – This is a variant of the 365 services. Specified default store cannot be opened – This error will be triggered on specific files you try to access. Sometimes, it may affect a set of folders. The information store could not be opened Exchange 2016/2013 – Here is another variant that is specific to exchange servers. The information store could not be opened Outlook 2016/2019/2013/2007 – Users of these editions of Outlook may experience this variant of the error. Cannot start Microsoft Outlook – A clear indicator of this error is when Outlook simply refuses to open.

However, numerous potential fixes for the information store cannot be opened error. Check out some of the resolutions below to fix the information store issue.

How can I fix the Information Store Error?

1. Open Outlook in Safe Mode

2. Deselect the Compatibility Mode Option

3. Fix the Navigation Pane File

One of the many problems that might arise from a broken Outlook navigation pane is an inability to access the data repository. If the information store cannot be accessed on Outlook because of a problem with the navigation pane file, fixing the file makes sense.

4. Fix Outlook’s PST File

5. Clean Boot Windows

These resolutions will fix the information store cannot be opened error for lots of users. Outlook users can also check out the Microsoft Support and Recovery Assistant utility, which might fix the information store error. Finally, let us know in the comments below which solutions were most effective for you.

Name * Email * Commenting as . Not you? Save information for future comments
Comment

Δ