For some of them, the Microsoft Store games are crashing on startup, whereas for others, they crash during game time. To resolve the game crash problem, check first whether you can play any other games saved on your computer, then use these 14 solutions to troubleshoot. If all your games are crashing on your PC, then we have another dedicated guide on how to fix that. Similarly, if your Microsoft Store crashes, read its dedicated article instead.

What can I do if my Microsoft Store games keep crashing?

1. Clear the Store Cache

3. Register the Windows Store App again

Follow the instructions below to re-register: For more information on how to fix outdated graphics, check out this guide. We strongly recommend updating drivers automatically and safely with a full-dedicated tool that will help you to avoid permanent damage to your PC by downloading and installing the wrong driver versions. Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

4. Use the App Troubleshooter

5. Check for the latest game update

Go to the respective website for the particular game that crashed and download the latest updates for it.

6. Perform a clean startup and configure startup options

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the PC reset bluescreen error issue. These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally. In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps: Once your computer restarts, configure Selective Startup options using these steps: After restart is complete, try to start the same game that crashed so as to check whether the game crash issue was resolved. If the problem goes away after a restart, then the cause is a background program or service. If the problem returns after the clean startup and configuration, the interference is a different issue altogether. To determine what is causing the game crash problem, use these two steps:

How to start System Configuration Utility

How to enable half of the services items

If the game crash problem recurs after restarting, repeat step 1 and 2, but clear half of the check boxes in the Services list you had selected previously. If it still recurs after the second restart, click to clear half of the remaining check boxes under Services list. If the game crash issue goes away after restarting, reverse the selected check boxes and repeat this until you identify the service that runs when the game crash occurs. If the game crash doesn’t occur after restarting, repeat step 1 and 2 but select half of the cleared check boxes. If it still doesn’t occur, click to select half of the cleared boxes. Repeat until you identify the service that runs when the game crash occurs. If you find the service that causes the game crash, it is the problem item. In this case, contact the manufacturer of the specific program to determine if it can be resolved, or run System Configuration Utility then click to uncheck the box of the problem-causing service item. If not, then the issue is with startup. In this case, enable half of the startup items as explained above, then click to clear the Hide All Microsoft Services box. Finally, repeat the steps above to clear check boxes for Startup list (not Service list).

How to return to normal startup mode

7. Create a new user account

Here’s how to create a new user profile: SPONSORED Try launching the game using the new account. Note: some games require accounts with administrator privileges to run. In this case do the following to grant admin rights/privileges: Here’s how to create a new user profile and give administrator privileges: Try launching the game using the new account. If this fixes the problem, sign out of the new account and sign back in to your usual user account and check if the game crash problem is still there. If it is, then the problem is your usual user account. Use the Fix It button to restore default security settings for the account, then check if it resolves the problem. Otherwise, move your data from the problematic user account to the newly created user account in order to access it.

8. Change Compatibility settings

Note: this method may not work for newer games that need advanced features.

9. Temporarily disable sound card

10. Update the sound driver

Get in touch with the manufacturer of the sound card so as to find out how to get the latest version of the sound driver for your sound card. How to determine your sound card’s name and manufacturer

11. Remove and reinstall the game

Sometimes a game crash leads you to do the inevitable: removal of the entire game and all its components, then reinstalling it. Here’s how to do it:

Perform a clean boot using the steps below: Go to the search box Type msconfig Select System Configuration Find Services tab Select Hide all Microsoft services box Click Disable all Go to Startup tab Click Open Task Manager Close Task manager then click Ok Reboot your computer Remove and reinstall the game using the steps for your version of Windows, by reinserting the game’s CD then following the instructions to complete installation.

If setup doesn’t start automatically, do the following:

12. Check Solution Center

Go to the Games for Windows Solution Center to find solutions that let you check product issues, error messages and troubleshooting tips. You can also find product help from discussion forums or a support professional, or technical product information such as contacts to reach support.

13. Scan your computer for viruses

If the game closes, generates an error or you experience a game crash when you start/launch, or while playing, your computer is infected by a virus. If you already have an antivirus software, update it by installing the most recent signature files before performing a scan. Such signature files are released each month. Once you get it, scan your computer. After the full scan is complete, repeat solution 11 to remove and reinstall the game.

14. Remove spyware and any other unwanted software programs

Follow these steps to run a scan for spyware and other unwanted software: Once cleaned up, follow Solution 11 to remove and reinstall the game.

What happens when my Microsoft Store games crash?

In order to understand how to resolve a game crash, you need to figure out where it stems from. Here are some symptoms of a game crash:

The game stops responding The game just closes unexpectedly The game windows is minimized and can’t be restored You receive an error message saying the game has encountered a problem and needs to close, then a prompt to send the error report details

We hope one of these 14 solutions worked for you to fix the Microsoft Store games crashing on your computer. Let us know in the comments section.

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