The issue has become far, too, common with several users pointing out that Brother’s is not offering a Full Driver and Software Package for Windows 11, as it did for Windows 10. There’s a lot of confusion in this regard, but we have a few solutions that work for users.

Why is my Brother printer working but not the scanner?

Here are a few reasons why the Brother printer is not scanning and only printing:

Issues with the network configuration: If the printer or computer’s network configuration is incorrect or is so set that the printer is not recognized, you will have trouble scanning. Running an outdated driver: A corrupt or outdated driver is a likely reason your Brother printer won’t scan in Windows. Firewall is blocking the connection: In a few cases, users found out that it was their firewall that blocked the connection and, as a result, it wasn’t scanning.

How do I get my Brother scanner to scan to my computer?

Before heading to the slightly complex solutions, we recommend trying these quick ones first:

Power off both the computer and the Brother’s printer for a minute, turn them on again and then verify whether the problem is resolved. Make sure you have the Brother Control Panel installed on the PC. To ensure the printer is working fine, connect it via a USB cable, and check if it works. If you have problems printing when connected via a USB cable, replace the cable with a new and compatible one. When Brother printer scanner won’t scan on Windows 10, check if you can do it via the dedicated Brother iPrint&Scan app available on the Microsoft Store. Make sure two devices are not using the scanner functionality simultaneously since Brother printers don’t offer it yet.

If nothing here works, head to the fixes listed next.

1. Run the printer troubleshooter

The built-in troubleshooters are quite effective at handling things when the Brother printer won’t scan in Windows. Besides, you could also run the Printer troubleshooter.

2. Allow Brother Network Scanner in Firewall

If it’s the firewall that’s conflicting with the connection, allowing the printer to operate through it should do. If you have a third-party firewall installed, make sure to allow the Brother Network Scanner through it similarly. SPONSORED

3. Reinstall the Brother printer’s driver

4. Install drivers directly from Brother’s website

If the OS couldn’t find the right ones, Brother offers drivers for both Windows 10 and Windows 11. All you have to do is head to the official website, choose the product and the iteration of Windows, and it will then provide the relevant drivers. For Windows 10, we recommend installing the Full Driver and Software Package for your printer since it’s bundled with the relevant tools that help simplify the process of scanning and printing. If the Brother printer still won’t scan, head to the next solution.

5. Manually set the IP address for the printer

6. Perform an in-place upgrade

Several users, after spending quite a while with the Brother support team, were informed that it was a problem with Windows 10 and, therefore, the printer won’t scan. Even otherwise, if the previous solutions didn’t work, this is a likely cause. And the best option, in this case, is to perform an In-place Upgrade. It fixes a range of intricate issues with the OS without deleting the data stored on the PC. That’s it! These solutions should have helped you fix things when the Brother printer won’t scan in Windows 10. If the problem persists and you are looking for another device, check the best printer scanner in the market. Did the solutions here help you fix the problem? Let us know in the comments section below.

Name * Email * Commenting as . Not you? Save information for future comments
Comment

Δ