1. Disable Frame Rate Matching in Apple TV
The Match Frame Rate feature allows Apple TV to match its refresh rate to the original frame rate of content. However, this may create issues with some services resulting audio sync problem.
2. Turn off Volume Mode in Roku TV
The Volume Mode option allows the users to automatically balance volume while watching the content. However, enabling the option or setting it to Levelling or Night can also result in audio sync issues with apps like Prime Video.
3. Check your HDMI cable
Check your audio system
4. Restart or hard reset
Perform a power cycle
Factory reset Roku TV
Once done, install Prime Video and check if the audio out of sync issue is resolved. If you have any other device, refer to the user manual for factory reset instructions. Follow the steps in this article one by one to fix the issue with your Prime Video app. Do let us know which method helped you resolve the issue in the comments.
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