One of the readers said that when he accesses the scan preview it works fine but when he clicks the Scan button, the scanner gets to 28% of the process and stops. If your Canon printer & scanner doesn’t scan after upgrading to Windows 10, these are a few resolutions that might fix it.

How to fix Canon printer scanning issues?

1. Check the scanner’s Windows 10 compatibility

A Canon all-in-one printer and scanner won’t work if it’s not compatible with your platform. If you’ve never done any scanning with the Canon scanner in Windows 10 before, check the printer’s compatibility with the platform. You can check Windows 10 compatibility for a range of Canon printers and scanners on this page. There you can click your printer’s series to expand its list of models as in the snapshot directly below. Note that the model lists include Windows 10 and Windows 10 S columns. Canon printer models are generally compatible with Windows 10 but not Windows 10 S. Thus, some Windows 10 S users might need to switch to an alternative Windows 10 edition to scan with Canon printers.

2. Use the Printer troubleshooter

Windows includes the Printer troubleshooter that might fix an all-in-one Canon printer that isn’t scanning.

3. Update the printer driver

Canon users have also confirmed that driver updates for their devices fixed mid-scan hangs. So, updating the driver for your Canon printer/scanner might also get it scanning. SPONSORED We have a comprehensive guide on how to update the drivers on Windows 10 and 11 that provides further details for updating device drivers. You can also quickly update drivers with the Canon Drivers Update utility. Click Download on this webpage and open the utility’s installer to add the software to Windows. Then open the utility’s window, and press the Start Scan button. The utility will list outdated Cannon drivers and the most update ones, which you can then install by clicking Install.

4. Select the Power Saver option

Some users (with laptops) have fixed Canon printers that hang when scanning by selecting the Power saver option in Windows 10.

5. Scan documents with the MF Toolbox 4.9

The MF Toolbox 4.9 is a Canon alternative to the Windows Fax and Scan utility. Some Canon printer users have stated in forums that their printers scanned when they utilized MF Toolbox 4.9 instead of Windows Fax and Scan. So, that’s how you can fix an all-in-one Canon printer that doesn’t scan. Canon PIXMA MP160 users can also check out this article for further scanner fixes. We also do recommend trying some manipulation in order to be sure the problem is fixed. You can also try to use scanner software in order to maximize the tests. For any questions or other suggestions to fix the problem, don’t hesitate to use the comments section below.

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