The error can be encountered after making specific changes to Outlook or out of the blue, and users usually have no clue about solving it. If you came across the Something went wrong and Outlook couldn’t set up account error on Office 365, here’s all you need to know and the solutions that would get things up and running.

Why does the Outlook couldn’t set up account message appear?

The issue usually arises when Autodiscover, a process employed by Outlook, receives an unexpected result. Also, your firewall or third-party antivirus may conflict with Outlook’s connection attempt, thus leading to the error. Besides, as discussed earlier, making changes to the account can cause an error to appear. For instance, many saw the Something went wrong and Outlook couldn’t set up your account message after enabling MFA (Multi-Factor Authentication).

How can I fix the Something went wrong and Outlook couldn’t set up account error?

1. Create a profile through the Control Panel

The first thing that you should do is add a mail profile to the system. This will make the system recognize it as an administrator and help you log into Outlook. Once done, verify if you still see the Something went wrong and Outlook couldn’t set up your account message when trying with an Exchange account.

2. Tweak your Registry

Sometimes, your DNS might be broken, causing the Something went wrong and Outlook couldn’t set up your account error. Fixing this issue requires you to make a few registry changes. Be careful when making these, as incorrect settings could cause severe system damage. Follow the steps here as it is to be on the safe side.

3. Disable Windows Firewall

Sometimes, Windows Defender Firewall blocks certain apps from accessing the Internet. In which case, you can disable it and verify if the Outlook 2016 Office 365 Something went wrong and Outlook couldn’t set up your account error is fixed.

4. Turn off your antivirus

Just like in the case of the Windows Defender Firewall, your third-party antivirus software could restrict certain apps from accessing the Internet. Open the antivirus, find the option to disable it, and check to see if this fixed the issue. SPONSORED If it doesn’t work, turn the antivirus back on to avoid potential malware attacks. But, in case it did, the problem lies with the antivirus itself. Here, we recommend first uninstalling the program, you can easily use CCleaner to clean up, and then choosing an effective and reliable antivirus for your PC.

5. Run the troubleshooter

That’s it! If the previous methods didn’t work, running the troubleshooter would fix the Something went wrong, check your account info, try again, or contact your IT admin.

How can I fix the Something went wrong and Outlook couldn’t set up account on Windows 11?

If you are encountering the error in Windows 11, we would first recommend trying the solutions listed in the previous section since these are the same for both iterations of the OS. Now, first things first! Most users reported the Something went wrong and Outlook couldn’t set up your account error after enabling 2FA. And the best solution is to disable it for the time being while you set up the account, and after it’s done, re-enable the feature. Also, check for DNS entries you are unaware of; if any are found, remove them. Besides, if nothing else work, try disabling IPv6.

How do I add email accounts to Outlook?

Adding an email account to Outlook in Windows 11 is pretty simple the first time. Then, on launching the app, you would be asked to provide the login credentials and complete the authentication if required, and things should be up and running. Things aren’t difficult here for those who already have it set up and want to add multiple accounts to Outlook. Head to the File menu, click Add account, and follow the on-screen instructions to complete the process. By the time you reach this part of the guide, the Something went wrong and Outlook couldn’t set up your account error should be gone for good. Also, find out how to check rules in Outlook. If you find any other working solutions, please share them in the comment section below.

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