Similar issues:
Why Alexa won’t play music?
There are quite a few reasons why your Alex won’t play music, the most common ones include poor internet connection, the device needs a reset or Alexa simply didn’t hear your command.
What can I do if Alexa won’t play music?
1. Improve your internet speed
Most times, Alexa won’t play music due to poor network speeds. To get better internet speeds, try out the following techniques:
Disconnect unused devices to decongest the Wi-Fi network. Place your device on an elevated surface. Reduce interference by positioning your connected devices away from metals, ovens, walls, etc. Make use of the 5 GHz channel of your router.
2. Confirm that your subscription is active
3. Restart your Echo
4. Choose Prime as your default music provider
This solution works especially if you have multiple music players on your Alexa app.
5. Confirm that the song is available
A reason Alexa won’t play music could be because the song you’re trying to stream is unavailable. If this other music plays without issues, then you can guess that the music you’re trying to stream is not unavailable.
6. Open your firewall ports
8. Disable explicit filter
9. Deregister and re-register your Echo device
After deregistering your Echo, register and set it up again.
10. Update your location, timezone, and language
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